Last updated: September 1, 2026

Aqua Pro Rooter, Inc. ("Aqua Pro Rooter," "we," "us," or "our") operates the website at aquaprorooter.com (the "Website") and provides plumbing, drain, sewer, and related services in San Diego County, California. We take your privacy seriously. This Privacy Policy explains what information we collect about you, why we collect it, who we share it with, and the choices and legal rights you have over that information.

This Privacy Policy applies to the Website, to phone calls and text messages between you and our office, and to the services we perform at your home or property. By using the Website or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Who is responsible for your information

Aqua Pro Rooter, Inc. is the business responsible for the personal information described in this Privacy Policy. We are a licensed California plumbing contractor, CSLB License No. 1131557. You can reach us at:

Aqua Pro Rooter, Inc.
2513 Folex Way
Spring Valley, CA 91978
Phone: 619-853-9328
Email: info@aquaprorooter.com

Information we collect

We collect the categories of personal information listed below. The category names follow the definitions used in the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA").

Identifiers

Your name, service address, billing address, mailing address, telephone number, email address, IP address, and device or online identifiers assigned to your browser.

Customer records

Information you give us so we can schedule and perform work, including property details, a description of your plumbing issue, access instructions, gate or lockbox codes you choose to share, appointment history, and payment records. We do not store full payment card numbers on our systems. Card payments are handled by our payment processor.

Commercial information

Records of services you have requested or purchased from us, estimates, invoices, warranty records, and service history for your property.

Internet and network activity

Information about how you interact with the Website, including pages viewed, time spent on pages, the site or advertisement that referred you, your approximate location derived from your IP address, browser type, and operating system. See our Cookie Policy for detail on the specific tools involved.

Audio information

Recordings and transcripts of telephone calls between you and our office, where recording applies. Please read the section titled "Recorded and monitored telephone calls" below, which describes this in full.

Geolocation data

Approximate location derived from your IP address, and the service address you provide when you book work.

Inferences

Conclusions we draw from the above, such as which services a property is likely to need or which of our service areas you are located in.

Sensitive personal information

We do not intentionally collect sensitive personal information as the CCPA defines that term, and we do not use or disclose it for the purpose of inferring characteristics about you.

How we collect your information

We collect personal information in three ways:

• Directly from you. When you complete a form on the Website, call or text our office, request an estimate, book an appointment, pay an invoice, apply for a job, or leave a review.
• Automatically. Through cookies, pixels, tags, and similar technologies when you browse the Website, as described in our Cookie Policy.
• From third parties. From our call tracking provider, our analytics and advertising providers, review platforms, home service referral networks, property managers or landlords who arrange work on a tenant's behalf, insurance carriers and adjusters where a claim is involved, and home warranty companies.

Recorded and monitored telephone calls

Please read this section carefully. It affects your legal rights.

We use a third party call tracking and call handling service. Telephone calls between you and our office may be recorded, transcribed, and monitored for quality assurance, training, dispatch accuracy, dispute resolution, and to measure which advertising brought you to us.

California law requires the consent of all parties before a confidential telephone communication is recorded. If a call is being recorded, you will be notified at the start of that call. If you do not want a call recorded, tell us at the beginning of the call and we will stop the recording, or you may end the call and contact us instead by email at info@aquaprorooter.com or in writing at the address above. Choosing not to be recorded will not affect the service you receive or the price you are quoted.

Call recordings and transcripts are treated as personal information under this Privacy Policy and are subject to the same rights described below, including your right to request deletion.

Text messages and telephone contact

When you give us your phone number, you agree that we may contact you at that number about your request, your appointment, your technician's arrival, and your invoice. These are service messages related to work you asked us to do.

We will only send you marketing or promotional text messages if you have separately agreed to receive them. Consent to receive marketing messages is never a condition of purchasing any service from us. Message and data rates may apply. You can stop marketing messages at any time by replying STOP to any message, and you can get help by replying HELP. You can also ask us to stop by calling or emailing us using the contact details above.

How we use your information

We use personal information for the following purposes:

• To schedule, dispatch, and perform the plumbing services you request
• To prepare estimates, invoices, and warranty documentation
• To take payment and maintain financial records
• To communicate with you about appointments, technician arrival, and follow up work
• To respond to your questions, requests, and complaints
• To provide customer support and resolve disputes
• To honor warranty obligations on work we performed
• To improve our services, our Website, and our customer experience
• To measure the performance of our advertising and understand which campaigns generate service calls
• To detect, investigate, and prevent fraud, click fraud, spam form submissions, and abuse of the Website
• To maintain the security and integrity of our systems
• To evaluate job applications, where you have applied to work with us
• To comply with our legal obligations, including contractor licensing, tax, and recordkeeping requirements
• To establish, exercise, or defend legal claims

Who we share your information with

We do not disclose your personal information except as described here. We share personal information with the following categories of recipients:

• Service providers who work on our behalf, including our website host, our customer and scheduling software provider, our call tracking provider, our payment processor, our email provider, our accountant, and our marketing agency. These providers are permitted to use your information only to perform services for us.
• Analytics and advertising providers, which receive online identifiers and information about your interaction with the Website so we can measure traffic and advertising performance.
• Fraud prevention providers, which receive online identifiers and browsing signals to protect our advertising budget from fraudulent clicks and to block automated form spam.
• Insurance carriers, adjusters, home warranty companies, property managers, and landlords, but only where they are involved in arranging or paying for the work at your property.
• Subcontractors and licensed trade partners, where a job requires work outside our license classification and you have been told this in advance.
• Professional advisors, such as our attorneys and insurers, where necessary.
• Government authorities and other parties, where we are required to do so by law, subpoena, court order, or valid legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• A successor business, if Aqua Pro Rooter is involved in a merger, acquisition, financing, or sale of assets. We will require the successor to honor this Privacy Policy or notify you of any change.

Sale and sharing of personal information

We do not sell your personal information for money, and we have not done so in the preceding twelve months.

California law defines "sale" and "sharing" broadly. Some of the analytics and advertising technologies on our Website transmit online identifiers and browsing activity to third parties in ways that may be treated as "sharing" personal information for cross context behavioral advertising under the CCPA. You have the right to opt out. You can do so by:

• Adjusting your preferences through the cookie consent tool available on the Website
• Enabling a browser based opt out preference signal such as Global Privacy Control, which we honor as a valid opt out request for the browser and device on which it is enabled
• Contacting us using the details in the "Exercising your rights" section below

We do not knowingly sell or share the personal information of consumers under 16 years of age.

Your California privacy rights

If you are a California resident, you have the following rights over your personal information. We will not discriminate against you for exercising any of them. We will not deny you service, charge you a different price, or provide you a lower quality of service because you made a privacy request.

• Right to know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, our purposes for collecting it, and the categories of third parties to whom we disclosed it.
• Right to delete. You may request that we delete personal information we collected from you, subject to legal exceptions. We may need to retain records of completed work, invoices, and warranty documentation to comply with California contractor licensing, tax, and recordkeeping law, and to defend legal claims.
• Right to correct. You may request that we correct inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing. You may direct us to stop sharing your personal information for cross context behavioral advertising, as described above.
• Right to limit use of sensitive personal information. We do not use or disclose sensitive personal information for purposes that trigger this right.
• Right to non-discrimination. As stated above, we will not retaliate against you for exercising your rights.

Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about personal information we disclosed to third parties for their own direct marketing purposes during the preceding calendar year. We do not disclose personal information to third parties for their own direct marketing purposes. You may confirm this by writing to us at the address above.

Exercising your rights

To make a privacy request, contact us by any of these methods:

Email: info@aquaprorooter.com
Phone: 619-853-9328
Mail: Aqua Pro Rooter, Inc., 2513 Folex Way, Spring Valley, CA 91978

Please tell us which right you wish to exercise and give us enough information to locate your records, such as the name, phone number, and service address associated with your account.

Verification. Before we act on a request to know, delete, or correct, we must verify that you are who you say you are. We will match the information you give us against the information in our records. If we cannot verify your identity, we will tell you and explain why. We will not use information you provide for verification for any other purpose.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We will ask the agent for written permission signed by you, and we may still ask you to verify your own identity directly with us.

Timing. We will confirm receipt of your request within 10 business days and respond substantively within 45 calendar days. If we need more time, we will notify you and may extend by up to an additional 45 days.

How long we keep your information

We keep personal information only as long as we need it for the purposes described in this Privacy Policy, and then for as long as required by law. In practice:

• Job records, invoices, and warranty documentation are retained for the period required by California contractor licensing, tax, and statute of limitations rules
• Call recordings and transcripts are retained for a limited period for quality assurance and dispute resolution, and are then deleted on our provider's retention schedule
• Website analytics data is retained on the schedule set within each analytics tool
• Estimates that did not become jobs are retained for a shorter period so we can follow up and honor quoted pricing

How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encrypted connections on our Website, access controls limiting which staff can view customer records, and vendor agreements requiring our service providers to protect the information we entrust to them.

No method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security. Please do not send us sensitive information such as full payment card numbers or government identification numbers by email or through a Website form.

Children's privacy

The Website is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child under 13 has given us personal information, please contact us and we will delete it promptly.

Third party websites

The Website contains links to sites we do not operate, including map providers, review platforms, social media, and home service directories. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policy of any site you visit.

Do Not Track and opt out preference signals

Some browsers offer a "Do Not Track" setting. There is no common industry standard for how businesses must respond to Do Not Track signals, and we do not currently respond to them.

Separately, we do recognize and honor opt out preference signals such as Global Privacy Control. When we detect one of these signals, we treat it as a valid request to opt out of the sharing of personal information for cross context behavioral advertising for that browser or device.

Visitors outside California

We serve customers in San Diego County, California, and the Website is directed to a United States audience. If you access the Website from outside the United States, be aware that your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your location.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and post the updated version here. If we make a material change to how we handle your personal information, we will take reasonable steps to notify you. Please review this page periodically.

Questions

If you have any question about this Privacy Policy or about how we handle your personal information, contact us at info@aquaprorooter.com or 619-853-9328.